Skmei warranty policy
All Skmei products and accessories are covered under the section of manufacturer warranty. Please take a look of the below mentioned products and accessories for warranty coverage details.
Warranty Guidelines
In case, you face any issues with your Skmei product, please contact us and we will be pleased to help you.
Skmei Warranty Guidelines
The Skmei warranty is confined to the first purchaser of the products and is non- transferable.
The services related to warranty are limited to replacement or repair of the product and is at the own discretion of Skmei.
Proof of purchase has to be presented to avail warranty services.
You can register a warranty service request at HERE and our customer service team will contact you and begin the troubleshooting for the respective issue.
If, the issue is not resolved over the phone call or on the e-mail, we will arrange a pick-up for the device from your address in case of repairment or replacement. In case, of non-availability of reverse-pickup facility at your location, Skmei will request you to self-ship the product to our warehouse and share the tracking details with our customer service team. We will not be responsible for any loss or damage during transit in case, you self-ship your product to us.
Skmei warranty coverage shall be limited only to provide rectifications and repairs of the reported concern. In case, a replacement is given, the replaced device will be in the equivalent condition only, in terms of looks and durability, with or without accessories and packaging.
Skmei shall not be covering any consequential or resulting liabilities, damages or loss to the property or life, injuries, or the loss of any kind of personal data as a result of any direct or indirect defects in our products.
Skmei shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of our products nor will be able to provide any repairs or replacement for such issues.
While Skmei will make the best effort to carry out repair at the earliest, we would like to make it expressively clear that we are under no obligation to cover it in a specified period of time.
If any colored, internal or external component is to be replaced, there will be an attempt to make sure that the shade of the product matches with the original components. The replaced patterns, tints or shades may differ from the customer's unit due to continuous usage of the that particular product. Any matching component changed at customer's specified request will be charged except for the component replaced under the warranty policy.
In case, the product is replaced within the warranty timeline and is sold-out, then an upgraded category of product of the same price range will be offered. The customer will not be eligible for a gift card or refund, and warranty will continue as per previous product purchase date.
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